FAQ

Xiyou Accelerator provides detailed router configuration tutorials, compatible with popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by Xiyou Accelerator; 4) entering your Xiyou Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install the client on each device separately.

Yes, Xiyou Accelerator is specially optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Xiyou Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Xiyou Accelerator does not encourage users to violate the terms of service of any streaming platform.

Thanks to the efficient design of the WireGuard protocol, the impact on internet speed from Xiyou Accelerator is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streams or P2P), using Xiyou Accelerator may actually improve speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.

Yes, the Lightning Version of Xiyou Accelerator supports up to 6 devices connected simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, etc., all at once without additional fees. If you need to protect more devices, it's recommended to configure Xiyou Accelerator on your router, ensuring all family devices are protected with a single setup.

Public WiFi is a high-risk scenario for data theft by hackers. Once connected to Xiyou Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing attempts. Xiyou Accelerator also offers an automatic connection feature that activates accelerator protection when detecting insecure WiFi networks.

Yes, Xiyou Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team thoroughly examined Xiyou Accelerator's server infrastructure, codebase, and operational processes, confirming that Xiyou Accelerator does not record any identifiable user data. The complete audit report is available for public viewing on the Xiyou Accelerator official website.

Yes, Xiyou Accelerator offers a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and Kill Switch.

Yes, the Premium Version of Xiyou Accelerator includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. Static IPs are assigned solely for your use and are not shared with other users.

Xiyou Accelerator includes comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from revealing your real IP through the WebRTC interface; and IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool in the Xiyou Accelerator client or visit third-party detection websites to verify your protection status.

Xiyou Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In strict network environments, the obfuscation mode of Xiyou Accelerator can help users break through restrictions and regain access to a free internet. However, please note that Xiyou Accelerator advocates for responsible accelerator use and compliance with local laws and regulations.

Xiyou Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.

Xiyou Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key areas of coverage include: North America (30+ cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, Xiyou Accelerator provides extensions for Chrome and Firefox browsers. The browser extensions run lightweight, encrypting only the traffic within the browser (not affecting other applications). They are particularly useful for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.

Xiyou Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Xiyou Accelerator website to chat with support in real-time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, usually receiving a reply within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our support team is accessible in both Chinese and English.

Xiyou Accelerator's Lightning and Premium versions come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a domain blacklist with over a million rules to prevent ad trackers, malware domains, and phishing sites from loading at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it blocks unwanted connection requests at the network layer.